Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Upon completion of this course, participants will be able to: Understand why coaching is a key performance enabler Characteristics of an effective coach Set performance goals & objectives Apply coaching skills to improve performance Differentiate between coaching and mentoring Leverage on the strengths of the Mentor / Mentee Provide constructive feedback on mentee’s skills and development needs...
Provider: Singapore Human Resources Institute (SHRI)
After this two day workshop, participants should be able to: Interpret and apply the requirements of the Employment Act (EA) Understand employer’s and employee’s rights and obligations under the EA Identify the impending changes to the EA
By the end of this module, participants will be: Understand the impact of change and learn to how to manage change Perform despite the discomfort of change Understand the impact of change and uncertainty on their teams and learn to lead, redeploy and rejuvenate during this period.
SHRI Academy’s DipCBM programme provides a solid grounding for individuals to learn in-depth the methodology for designing a motivational rewards system and integrating them with the organisation’s strategic business direction. It offers a new and wider perspective into the concept of compensation and benefits, both locally and internationally. In addition, it equips individuals with knowledge...
Equip the participants with a strategic understanding of the role of exit interviews and how they can leverage on this to improve the organization’s performance Develop the participants’ awareness and use of the basic tools and techniques for in designing and conducting effective exit interviews Provide the participants with the basic principles for designing an action plan for implementation,...
Through this program, participants will be able to: Understand why emotional attachment is essential Understand what personality is to develop self-awareness Describe the practice of effective leadership Apply the technique of positive leadership
The key objectives of the programme are as follows: Understand the importance of cross cultural competence in a changing world Understand the general implications of diversity in the Singapore context Demonstrate using proven theories and studies on how organizations could adapt to cultural changes and excel in globalisation strategies Develop effective communication and relationship skills betwe...
After this one day workshop, participants should be able to: Describe the principles and objectives of Fair Employment Practices (FEP) Highlight the types of potential breaches of FEP Illustrate best practices of FEP in the various HR functions Explain the grievance handling process for employees to channel their grievances against unfair treatment, harassment etc. Describe the roles and responsi...
Managing a multi-generational workforce presents several potential advantages and opportunities for individuals and organisations. A multi-generational workforce refers to the presence of different generations within an organisation. Employers in Singapore may find themselves managing employees in their teens to those close to retirement age. Furthermore, the challenge of effectively managing a mu...
In this increasingly complex environment, reliance on product or technology attributes may only provide short-term and first-mover advantages, as they can be easily replicated. To thrive in the long-term, organisations must constantly innovate, evolve and transform. Two of the most critical factors that determine an organisation’s future in this environment are the quality of its human capital a...
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexible actions, thoughts and feelings to better handle any situation Avoid mistakes and conflicts that may result from wrong interpretation or ineffective communication Learn how to use direct and indirect messages accurately Build your self-esteem as you discov...
This “how to” workshop gives you a step by step practical approach to develop an effective training plan in today’s dynamic business environment. It shows you how to apply a highly effective procedure to determine training needs at the organisation, business and individual level. Manage your HRD resources and identify appropriate training methodology. Return to your workplace with the key sk...
Select Appropriate Recruitment And Selection Methods • Work with stakeholders to identify requirements for positions to be recruited • Select appropriate recruitment channels and selection and assessment methods in consideration of relevant internal and external factors Facilitate Implementation Of Recruitment And Selection Methods ion Methods • Review selection criteria to prepare intervie...
At the end of the 2-day program, you will: Learn how to analyse your and the other party’s power positions. Know your behavioural and conflict management styles. Understand interpersonal skills and how to use it to enhance the negotiating climate. Learn how to use creativity to improve a negotiation outcome. Know how to read verbal and non-verbal signals. Learn how to apply pressure tactics and...
Coaching skill is essential for roles that require to lead people in an organization as it is one of the most effective methods of developing workers to be motivated, to learn, and adapt to changes. Coaching offers win-win partnerships in the workplace as both the coach and the employee learn and develop in this coaching relationship. This course will provide you with the fundamentals of coaching ...
After this one day workshop, participants should be able to: Explain the purpose and value of having an Employee Handbook Identify the essential contents that the handbook should contain Filter down to the contents that are relevant to their organisation Comply with the relevant legislation that govern HR policies and practices Avoid common mistakes when drafting their handbook
UTAP is a training benefit for NTUC members to defray their cost of training. As a NTUC / SHRI Plus! Member, you enjoy 50% course fee support, cap at $250 per year when you sign up for approved courses at SHRI.
By the end of the workshop, participants will be able to: To understand the mechanics of an organisation’s compensation components The critical issues to watch out for in the Employment Act The latest trends affecting payroll administration To create awareness of statutory laws (eg. Employment Act, CPF Act, SDF Act, Income Tax Act, and others) To appreciate the overview of the components in a c...
At the end of the 1-day program, participants will learn how to: Know the difference between a leader and a manager. Understand the behavioural styles of people. Relate well with people through effective communication. Be assertive. Turn problems into opportunities and overcome adversities.